🔗 linkblog: my thoughts on 'Zoom will soon integrate Anthropic’s chatbot across its platform - The Verge'

16 May 2023 - kudos:

Using AI for customer service is the stuff of my nightmares. link to ‘Zoom will soon integrate Anthropic’s chatbot across its platform - The Verge’

🔗 linkblog: my thoughts on 'It’s Not Just You: Businesses Are Making Their Phone Numbers Hard to Find - WSJ'

7 December 2022 - kudos:

What a crappy future we are heading toward. link to ‘It’s Not Just You: Businesses Are Making Their Phone Numbers Hard to Find - WSJ’

23 June 2022 - kudos:

Heard a kid crying in the background of a company’s help line and realized it used one of those often-exploitative work-from-home customer service networks. That made me more mad than issue I was calling about.